l897's Privacy Policy

1 Introduction & Scope

l897 ("we", "our", "platform") is an online gaming platform that provides services to users in Bangladesh. We place the highest importance on the privacy of our members' personal information. This privacy policy explains how we collect, process, store, and protect personal information.

This policy applies to all individuals who access or use the services on l897's website l897.lat. By using our platform, you are considered to have accepted the terms of this policy. We recommend reading this policy before using any of our services.

2 Information We Collect

We may collect the following types of information to operate and improve our services properly.

2.1 Identity & Contact Information

• Full name and display name
• Email address
• Mobile number (including numbers linked to bKash, Nagad, Rocket, Upay)
• Date of birth (for age verification)
• Current address

2.2 Account & Transaction Information

• Username and encrypted password
• Deposit and withdrawal history and amounts
• Bonus and reward details
• Gaming history and preferences
• VIP level and account activity records

2.3 Technical & Device Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Website usage time, page visit patterns, and click data
• Session-related information

3 How We Collect Information

l897 collects information through various methods. Each method is transparent and carried out with your consent.

3.1 Direct Collection

When you fill in a registration form, update account details, contact our support team, or carry out a transaction — you provide information to us directly.

3.2 Automatic Collection

When you browse our website, certain information is collected automatically through cookies, web beacons, and log files. This includes your browsing patterns, preferred pages, and duration of visits.

3.3 Via Payment Processors

When transactions are carried out through bKash, Nagad, Rocket, and Upay, the necessary payment confirmation information is collected. We never store complete mobile banking PINs or full account credentials.

4 Purpose of Using Information

We use your information only for specific, legitimate, and transparent purposes. l897 never uses your information for irrelevant or unauthorised activities.

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Ensuring gaming, bonuses, VIP benefits, and payment services.
• Customer Support: Resolving your issues via live chat and email.
• Fraud Prevention: Detecting suspicious activity and keeping your account secure.
• Age Verification: Confirming that a user is at least 21 years old.
• Responsible Gaming: Detecting unusual gaming patterns and providing support.
• Service Improvement: Analysing user experience to improve the platform.
• Communication: Sending important updates, policy changes, or account-related notifications.
• Legal Obligations: Processing information as required to comply with applicable laws.

5 Sharing Information with Third Parties

l897 does not sell your personal information. However, in certain specific circumstances, limited information may be shared with trusted third parties.

5.1 Payment Processors

The necessary payment information is shared with bKash, Nagad, Rocket, and Upay to process transactions. These third parties are governed by their own privacy policies.

5.2 Technology Providers

Minimum necessary information may be shared to run the software of game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others properly.

5.3 Legal Authorities

We may be legally required to provide information in response to a court order or a lawful request from a law enforcement agency.

6 Cookies & Tracking Technologies

l897 uses cookies and similar technologies to improve your browsing experience and ensure the site functions properly.

6.1 Essential Cookies

These cookies are essential for the core functionality of the site. They are used to maintain login sessions and carry out security checks. Disabling these cookies may prevent the site from working correctly.

6.2 Functionality Cookies

These cookies are used to remember your preferences and settings, so you do not have to set them up again on each visit.

6.3 Analytics Cookies

These cookies are used to understand how users are using the site. The information collected is aggregated and not personally identifiable.

You can control or delete cookies by changing your browser settings. However, disabling certain cookies may cause specific features of the site to stop working correctly.

7 Data Protection & Security

l897 applies industry-standard security measures to protect your personal information.

• SSL/TLS Encryption: All data sent to and received from our website is protected by SSL encryption.
• Data Encryption: Stored sensitive data, especially passwords, is encrypted using strong hashing algorithms.
• Access Controls: Only authorised staff have access to the information needed for their specific role.
• Security Monitoring: Our systems are continuously monitored to detect unusual activity.
• Regular Audits: Security measures are regularly reviewed and updated.

8 Data Retention Period

We retain your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal, accounting, and regulatory purposes.
• Transaction Records: Financial transaction records are retained in accordance with applicable laws.
• Support Communications: Records of customer support communications are retained for a set period to ensure service quality.

Once the designated retention period ends, we securely delete your information or anonymise it so that you can no longer be identified.

9 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

9.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

9.2 Right to Rectification

If the information we hold about you is incomplete or incorrect, you can request that it be corrected. Many details can be updated directly from your account settings.

9.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

9.4 Right to Restrict Processing

In some cases, you can request that the processing of your information be restricted, such as when the accuracy of the data is disputed or the processing is unlawful.

9.5 Right to Object

You can object to certain types of processing of your information, in particular for direct marketing purposes.

10 Privacy of Minors

l897 provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor is using our platform or has provided information, we will immediately close that account and delete the relevant information.

If a parent or guardian believes their minor child is using our platform, please contact us immediately.

11 Policy Changes

l897 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• Displaying a prominent notice on the website.
• Sending a notification to your registered email address.
• Updating the "Last Updated" date at the top of this page.

If you continue using the platform after changes are made, you are considered to have accepted the updated policy. We therefore recommend reading this policy again from time to time.

12 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our team provides support in both Bengali and English.